An introduction to design thinking

with Debbie Miller

Design thinking is a non-linear, iterative process which seeks to understand users, challenge assumptions, redefine problems and create innovative solutions to prototype and test.

This practical workshop will to help public servants use Design Thinking to engage stakeholder early and effectively in the design of policy, programs and services.

This module explores the four phases – Discover, Define, Develop and Deliver and how to apply them in an everyday work context.

FORMAT:  Kiah Academy  virtual classroom
PRICE:  $375 - inc GST
DURATION:  3 hrs online
TIME: 9.30am - 12.30pm
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DATES:  Thursday 6 August 2020
  The event link will be sent to you 30 minutes before the start. Simply click on the link to join.


Practical tools to enhance
your team members:

  • wherever work is
  • alongside like-minded people
  • delivered by specialist consultants
  • Interactive, online, engaging









Live and interactive

Designed for participation and interaction this virtual classroom will keep you busy and active. Remember to turn your web camera on.

Online resources

When you sign up to this event we will also enroll you in the online materials which you can review and download at a later date.

Kiah Academy Community

Access to our exclusive network of participants who share ideas, challenges and solutions to working in these ever changing times.

What you'll learn

Learning Outcomes

This will be an interactive session that will:

  • Have a basic understanding of Design Thinking (and know where to find out more) and
  • Develop a Discovery Workshop Plan to engage their stakeholders in the design of an initiative blueprint.

How we'll do it

We use Zoom or MS Teams to facilitate our conversations and Miro or Google Docs for collaboration and idea sharing. Don't worry these won't cost you a thing!

We'll send you an email link to the event 15 minutes before it starts. Simply click on the link.


Debbie Miller

Debbie is a strategic corporate executive with over 15 years’ experience in transformational change and improving operational and business performance. She is a communications specialist, with expertise in change management and has extensive experience using ADKAR within and across government.

She has proven success in developing and maintaining stakeholder engagement across government, private enterprise and the not-for-profit sector improving business operations through innovation, process redesign and workforce transformation.

Debbie recently led the development and implementation of a workforce redesign in the Department of Veterans’ Affairs. This included lifting employee capability, the redesign of end to end processes within the corporate area and change activities across the Department.

In 2018, she led major reforms across the Australian Public Service (APS), which included the development of a Cabinet Submission setting out the Productivity Roadmap for the APS and a large interagency project that scoped the development of a future of work online portal. The role included oversight over a range of projects relating APS reforms, the development whole of APS policies and procedures, and communications to a wide range of stakeholders.

Debbie’s key skills include negotiating large scale commercial agreements, communications, coaching, developing and maintaining stakeholder relationships and Human Resource functions including strategy development.

Debbie’s core competencies were gained during her time as senior manager at the Department of Health, the Australian Public Service Commission and within the ACT Government. She has held numerous roles across the public sector including leadership of legislative reforms, secretariat roles supporting independent reviews and the oversight of projects delivered by the states and territories.