Service delivery through contracting

with John Glenn

Contract administration, contract management, or service delivery through contracting?

Sixty percent of whole of life contracting effort is expended in getting into the contract, yet the contract may last ten times the time it takes to get into contract. Yet 75% of sourcing savings are often lost in the first 18 months.

Negotiating contracts is about creating and claiming value in a deal – this interactive module looks at how to KEEP the value.

FORMAT:  Kiah Academy virtual classroom
PRICE:  $375 - inc GST
DURATION:  3 hrs online
TIME: 9.30am - 12.30pm
  Add to Calendar
DATES:  Tuesday 18 August 2020
  The event link will be sent to you 30 minutes before the start. Simply click on the link to join.


Practical tools to enhance
your team members:

  • wherever work is
  • alongside like-minded people
  • delivered by specialist consultants
  • Interactive, online, engaging









Live and interactive

Designed for participation and interaction this virtual classroom will keep you busy and active. Remember to turn your web camera on.

Online resources

When you sign up to this event we will also enroll you in the online materials which you can review and download at a later date.

Kiah Academy Community

Access to our exclusive network of participants who share ideas, challenges and solutions to working in these ever changing times.

What you'll learn

Learning Outcomes

This will be an interactive session that will:

  • TBC

How we'll do it

We use Zoom or MS Teams to facilitate our conversations and Miro or Google Docs for collaboration and idea sharing. Don't worry these won't cost you a thing!

We'll send you an email link to the event 15 minutes before it starts. Simply click on the link.


Stephanie Taylor

Stephanie is recognised for her collaborative leadership style and her ability to make the complex simple, and the simple engaging. With a background in Management Consulting, Stephanie has worked across Australia and the UK with global services firms to support organisations in the design, development and delivery of large-scale transformation and change programs to drive business outcomes.

Stephanie has garnered her experience from working with some of Australia and Europe’s largest technology companies, telecommunication providers, insurance providers and not for profits across the project lifecycle to deliver transformational change.

Stephanie provides expertise on designing and delivering end to end change programs with a focus on building capabilities for a future workforce. With agility and adaptability at the heart of business needs, Stephanie is experienced in removing barriers to change, embedding real cultural change in organisations and driving the realisation of business benefits.