Gain an insight into the other side. Understanding doesn’t mean agreement, it means empathy and influence. This is a program designed specifically for the public sector, giving an insight into corporate and personal behaviours, their impact on decision making and how it might be influenced. Learn how companies operate, individuals are remunerated, major and minor procurements are managed, tenders prepared and approved, and the impact of customer procurement decisions.
We negotiate to further our interests. We further our own interests by addressing the other parties’ interests.
Learn how to discover your other parties’ interests, how to recognise and generate value and how to trade in order to better your outcomes, wisely. Explore the principles and practices of negotiation and leave with immediately useful practical tools.
Negotiation is often sees as a commercial endeavour, centred on contracting. It is a skill equally applicable to managing your way through salary negotiations, workshops and meetings, daily trade-offs at work and home, and dealing with teenagers!
There is the traditional approach to authoring a complex paper- draft it, staff it, coordinate comments and argue, argue, argue. Explore an alternate approach that embraces debate, drafts quickly – and visually – and develops stronger options as a result, fast!
Many of us simply seek to persuade or influence others to make choices that we want. Get what you want, and understand when you are being influenced. Explore the arts and science of pre-suasion, persuasion and influence in this three hour interactive and fun session.
Contract administration, contract management, or service delivery through contracting? Sixty percent of whole of life contracting effort is expended in getting into the contract, yet the contract may last ten times the time it takes to get into contract. Yet 75% of sourcing savings are often lost in the first 18 months. Negotiating contracts is about creating and claiming value in a deal – this interactive module looks at how to KEEP the value.
Design thinking is a non-linear, iterative process which seeks to understand users, challenge assumptions, redefine problems and create innovative solutions to prototype and test. This practical workshop will to help public servants use Design Thinking to engage stakeholder early and effectively in the design of policy, programs and services. This module explores the four phases – Discover, Define, Develop and Deliver and how to apply them in an everyday work context.
Using consultants and contractors is an inescapable part of doing business in the public sector. Do you know how they work, how they build daily rates and price? Are you getting good value and how do you ask a better question? These are explored in this 3 hour interactive session.
“It’s not what I said that I want, it’s what I meant to say.” Relentless emails, meetings that waste time and written requests that never get approved make bureaucracies go round. Learn how to structure correspondence that gets read and write requests that get approved. Become a master of outcomes, not a manager of process. Deliver meetings that have impact. This is a great course for those who want to improve their interaction with their peers and managers.
More than how to simply survive at home, how to survive at work when at home. Topics include how to engage online effectively, how to use online collaboration tools, how to run meetings, webinars and workshops, and how to manage teams – you may not be an ‘online native’ but you are probably a long-term visitor today. Learn how to use the tools available to you – effectively – and how to encourage others to do the same thing.
We have the Style Guide, but does it help? How to present your information in written and graphic form for maximum impact. How do you generate visual queues, gain impact from pictures and graphics, reduce clutter and distractions? Learn, in this three hour session, an information designers quick tricks and tips that will make your information impactful - and your presentation or paper stand out.
Even before COVID-19, the 4th Industrial Revolution was requiring corporations and governments to adapt. The World Economic Forum identified complex problem-solving skills as the most desired skill in the workforce in the face of this disruption. Complex problem-solving skills enable the workforce to solve novel, ill-defined problems in complex, real-world settings.
Develop and practice the fundamental skills of facilitation and feel confident when you are asked to facilitate your next workshop. Sometimes we act as an independent moderator taking the participants along a clients journey and others it is as a leader taking the participants on our journey. This course is suitable both for those who are brand new to facilitating as well as the more experienced.
Learn essential skills to negotiate with a colleague, business or government organisation and the toughest negotiator - a teenager. What is negotiation and why is it important? Understand Kiah's unique negotiation model Negotiation case study examples from the real world Engagement techniques for successful outcomes
Drawn from a recent client experience in assisting them to move to home-based working, this five minute tutorial provides five practical steps to assist successful transition to a new way of working, quickly. Focussed on GovTeams, a useful toolset accessible to all public sector organisations, the approach is applicable to anyone embarking on remote working.