Commercial acumen program

Insight into Managing Contracted Service Delivery

This course moves beyond contract compliance, administration and the legal issues by redefining contract management in terms of the effect. Keeping the value that was negotiated by managing the service delivery not the contract. Explore performance and relationship management, how to have difficult conversations and dealing with disagreement.
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About the Course

What is covered?

This course redefines contract management, often limited to legal obligations and administration, by focusing on delivery where the promise of value is realised.

It explores performance, measurement, relationship management, dealing with difficult conversations, and managing difficult people and disagreements.

You will explore two anonymised case studies of service delivery contracts that were in disrepair and dispute and their recovery.

Dissect all aspects of the service delivery experience from both a public sector and industry perspective, review common issues faced through service delivery and explore strategies to mitigate these issues and enhance the value gained from contracted service delivery.

Details

Duration: 1 day + online pre-learning module

Location: Can be delivered anywhere in Australia - we coordinate a training venue close to you, hold the training at your office, or coordinate with a venue of your choice. 

Group size: Ideally designed for groups of 6 - 24, however can be scaled as required. 

What's included: 
  • Online pre-learning module to cover off relevant theory
  • Copies of all content and training materials, as well as stationery and note taking materials
  • All day catering, including consideration of dietary requirements
  • Post-training engagement through Kiah Alumni program

Built for the Public Sector

To ensure you receive the right learning solution, we can offer levels of customisation to meet your specific needs.

1. Off the shelf

  • Designed to be delivered to groups of from 6 up to 24, our course is tailored to the needs of the Public Sector


  • Uplift an entire team so that you can succeed together


    • Add an optional follow-on workshop to address your specific initiative or negotiation

    2. Tailored to you

    • Designed to uplift capability and specifically tailored to the needs of your team


    • Add an optional follow-on workshop to address your specific initiative or negotiation

    What people are saying

    Really interesting case studies that helped me understand the real world ramifications of what can seem like small or insignificant details
    Great insights and examples that I could easily relate to my own role
    This course provided me with a new perspective on how to manage this outside of the traditional age-old approach
    As someone who regularly manages contracts and service delivery, I found this very informative and beneficial

    Frequently asked questions

    I’m not in a commercial role right now. Is this course still applicable?

    It is useful to all public servants who lead and manage teams – internally and externally.

    While the course is entitled “commercial acumen” it is not all about dealing with industry. It is about how the private sector sees business, and how it acts. Those learnings are valuable in delivering better outcomes internally, across organisations and across jurisdictions.

    In any case, most people will find themselves dealing with industry at some stage. Its never too early to invest in yourself.

    Is there ongoing support available after the course?

    Anyone who participates in a Kiah Academy program will have access to our Kiah Alumni program, which offers resources, insights and online webinars where we run Q&A sessions and additional insights can be shared.

    Additional ongoing support is also available after the Masterclass for an additional fee.

    Will I get materials to take back to my workplace to which I can refer?

    Yes. In addition to the experiences and activities, which are intended to embed the learning – you will receive a handbook that you may keep.

    We do recover all activity materials to prevent them being shared around.

    Does this have an accreditation? Do I get a certificate?

    Deliberately we do not seek accreditation. This course is designed to uplift your capability and capacity, not your skills, through education, experience and association with experienced practitioners.

    Third-party accreditations ensure we only teach what they think you need to know – typically focussing on skills and competencies rather than capability.

    Not all of the content is relevant to me or my team, can the course be tailored?

    This course is focused on general negotiations, but we do a Rapid Readiness for Negotiation course