Practical Practices program

Masterclass in Practical Practices

From writing effective emails, delivering powerful presentations, facilitation and problem solving, our course is built to give public sector professionals the capabilities and ‘edge’ that consultants and the private sector have coveted.
Write your awesome label here.

About the Masterclass

What is covered?

Looking to uplift your team in basic business and professional skills? Developed at the request of an APS client, this course has been tailored to focus on helping public sector teams be better at their business.

We cover immediately applicable, practical, topics including:
  • Persuasion, influence and negotiation
  • Impactful written communication and presentations for busy executives
  • Meetings and workshop facilitation
  • Problem-solving approaches
  • Writing an effective paper, rapidly
  • An insight into what drives industry and their behaviours
  • How to engage contractors, consultants and service providers to get better value.


Delivered by experienced practitioners, this program is low on theory and high on practical learning, real case studies and exercises. It is not skills training but an education applicable in any context, transferrable to any team, and an investment in individual capability.

Details

Duration: 2 day + online pre-learning module

Location: Can be delivered anywhere in Australia - we coordinate a training venue close to you, hold the training at your office, or coordinate with a venue of your choice. 

Group size: Ideally designed for groups of 6 - 24, however can be scaled as required. 

What's included: 
  • Pre-course workshop with your leadership to ensure we focus on those issues important to your team
  • Online pre-learning module to cover off relevant theory
  • Copies of all content and training materials, as well as stationery and note taking materials
  • All day catering, including consideration of dietary requirements
  • Post-training engagement through Kiah Alumni program

Built for the Public Sector

To ensure you receive the right learning solution, we can offer two levels of customisation to meet your specific needs.

1. Off the shelf

  • Designed to be delivered to groups of from 6 up to 24, our course is tailored to the needs of the Public Sector


  • Uplift an entire team so that you can succeed together


  • Add an optional follow-on workshop to address your specific initiative or negotiation

2. Tailored to you

  • Select the content you want included to address the specific capability requirements of your team


  • Choose from a range of existing topics, or work with our experts to develop the content you need.


  • Add an optional follow-on workshop to address your specific initiative or negotiation

What people are saying

The course had lots of great material, well-illustrated with examples and exercises. The details about private sector business in particular were interesting

The course was broad and fast-paced, and I found real value in each section
A great breakdown of each concept to help build skills in argument mapping, paper writing and delivering information with influence

The real-world examples gave useful context to the concepts being discussed

Frequently asked questions

Is there ongoing support available after the Masterclasses?

Anyone who participates in a Kiah Academy program will have access to our Kiah Alumni program, which offers resources, insights and online webinars where we run Q&A sessions and additional insights can be shared.

Additional ongoing support is also available after the Masterclass for an additional fee.

Will I get materials to take back to my workplace to which I can refer?

Yes. In addition to the experiences and activities, which are intended to embed the learning – you will receive a handbook that you may keep.

We do recover all activity materials to prevent them being shared around.

Does this have an accreditation? Do I get a certificate?

Deliberately we do not seek accreditation. This course is designed to uplift your capability and capacity, not your skills, through education, experience and association with experienced practitioners.

Third-party accreditations ensure we only teach what they think you need to know – typically focussing on skills and competencies rather than capability.

Does the course have to be delivered in 2 consecutive days?

FAQ 1 description

Not all of the content is relevant to me or my team, can the course be tailored?

FAQ 1 description